What types of lighting products do you offer?
We offer a wide range of lighting solutions to suit various needs, including chandeliers, floor lamps and night lamps. Each product is designed with style, durability, and functional illumination in mind.
Are your lighting products safe for everyday use?
Yes. All HAOWANNIAN products are made from high-quality, certified materials and meet safety standards for residential and commercial use.
How do I choose the right lighting for my space?
Consider the room size, lighting purpose, and décor style. Chandeliers work well for dining areas, floor lamps are great for living rooms or bedrooms, and table or night lamps are perfect for desks or bedside tables.
How do I clean and maintain my lighting products?
To extend the life of your lights, dust regularly with a soft cloth. Avoid harsh chemicals or abrasive materials. For fabric or delicate shades, follow any specific care instructions provided with the product.
How long does shipping take?
Orders are processed within 1–3 business days. Estimated delivery time usually takes 15–20 business days. Shipping is free within the continental United States. Please note: we do not ship to Hawaii, Alaska, U.S. territories, or military bases.
Can I track my order?
Yes. Once your order has been shipped, you will receive an email with your tracking number. Tracking updates may take up to 24 hours to appear.
What is your return and refund policy?
You may return most items within 30 days of delivery if they are unused, in original packaging, and include all accessories. For complete details, please review our Return & Refund Policy.
What should I do if my lighting arrives damaged or defective?
Please contact our customer service team immediately at service@haowannian.store. Include your order number and photos of the issue, and we will assist with a replacement or refund.
Do your lighting products include a warranty?
All TSEPENEV lighting fixtures come with a 1-year limited warranty covering defects in materials or workmanship.
Can I change or cancel my order?
Orders can be modified or canceled within 24 hours of placement. Contact our customer service team promptly if you need assistance.