At HAOWANNIAN, we are committed to providing a smooth and reliable shopping experience. Our goal is to ensure that your orders arrive safely and on time. Please review our shipping policy below.
1. Shipping Areas
We currently ship only to addresses within the continental United States (48 states). Shipping is not available to Hawaii, Alaska, U.S. territories, islands, or military bases.
2. Processing Time
- Order Processing: Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays).
- Shipping Time: Standard delivery typically takes 15–20 business days, depending on your location.
3. Shipping Methods
| Delivery Area | Shipping Method | Processing Time | Estimated Delivery Time | Shipping Cost |
|---|---|---|---|---|
| Continental United States | Standard Shipping | 1–3 business days | 15–20 business days | Free |
4. Shipping Costs
- Free Shipping: Available only for continental U.S. (48 states).
- Free shipping does not apply to Alaska, Hawaii, U.S. territories, small islands, or military bases.
5. Customs, Duties, and Import Fees
All shipments are subject to customs inspection and import duties of the destination country.
- Any applicable taxes, customs duties, or import fees are borne by the recipient.
- Fees are assessed by the local authorities when the shipment arrives and are not charged by HAOWANNIAN.
- The amount varies by country/region based on import regulations.
We recommend that customers check with local authorities before placing an order to understand potential charges.
6. Order Tracking
- Once your order is shipped, a tracking number will be emailed to you.
- Tracking updates may take up to 24 hours to appear.
7. Address Accuracy
- Please ensure your shipping address is complete and accurate.
- HAOWANNIAN is not responsible for delays or delivery issues caused by incorrect addresses.
8. Delivery Issues
- If your order is delayed or you experience a problem, contact us immediately at service@haowannian.store.
- We will work with the carrier to resolve the issue and ensure safe delivery.
9. Damaged or Missing Items
- If your order arrives damaged or any items are missing, contact us immediately.
- We will arrange a replacement or refund as needed.
10. Contact Information
Hours: Monday–Friday, 9 AM–6 PM EST
Email: service@haowannian.store
Phone: +1 (219) 599-4713
Address: No. 84, South 3rd Road, East Commercial, Yingchuan Subdistrict, Yuzhou City, China