This Return & Refund Policy applies exclusively to orders shipped to the contiguous United States (US mainland). It does not cover orders delivered to Alaska, Hawaii, Puerto Rico, or other U.S. overseas territories.
1. Return Eligibility & Timeframe
Customers are eligible to return products for a refund within 30 days from the date of delivery. To be eligible for a return, products must be in brand-new, unused condition, with original packaging intact and undamaged, and must not affect secondary sales.
The following products are non-returnable:
- Non-returnable items include custom lighting products manufactured according to personalized customer specifications, opened consumable and disposable lighting accessories such as light bulbs, as well as any items that have been installed, used, or damaged by the customer.
2. Return Process
To initiate a return, please follow these steps:
- To initiate a return, please submit a return request via email (service@haowannian.store) , including your order number, product details, and reason for return; our customer service team will review your request within 2 business days and provide you with a return address and detailed return instructions via email. You should then ship the eligible return package to the provided return address, ensuring the package is properly packed to avoid damage during transit, and once we receive and inspect the returned product to confirm it meets return eligibility, we will process your refund.
3. Shipping Cost Responsibility
Regarding return shipping cost responsibility, we will cover all return shipping costs if the return is due to a product quality issue, damage during transit, or incorrect item shipped (e.g., wrong model, wrong color); customers, however, are responsible for all return shipping costs if the return is due to personal reasons, including but not limited to dislike of the product, incorrect size selection, accidental purchase, or change of mind.
4. Refund Rules
After we successfully inspect and confirm the returned product meets eligibility requirements, we will initiate the refund within 7 business days; refunds will be processed to the original payment method used for the order, and the time it takes for the refund to appear in your account depends on your payment platform or bank’s processing time (typically 3-7 business days).
5. Additional Fees
HAOWANNIAN does not charge any restocking fees, processing fees, or additional charges for returns or refunds. All eligible refunds are processed in full .
6. Refused/Unclaimed Orders
If a customer refuses delivery or fails to claim the order, resulting in the product being returned to us, the customer will be responsible for all associated shipping costs (including original shipping and return shipping) and any product damage or loss incurred during the return process. No refund will be issued until these costs are deducted.
7. Shipping & Return Address Information
All HAOWANNIAN lighting products are shipped from China. Do not ship returned products to the original shipping address. A dedicated return address will be provided via email after your return request is approved.
8. Contact Information
For any questions or assistance regarding returns and refunds, please contact us using the following information:
- Email: service@haowannian.store
- Phone: +1 (219) 599-4713
- Company: Yuzhou Hongruanti Trading Co., Ltd.
- Address: No. 84, South 3rd Road, East Commercial, Yingchuan Subdistrict, Yuzhou City, China
- Hours: Monday–Friday, 9AM–6PM EST